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Our emphasis on customer service is what separates us from our competition. We have built our company and reputation on going above and beyond what is merely necessary for our customers. That philosophy applies equally to our best customers as well as someone we've never met who sends in a a single order through our website.   Here is just a sample of the feedback we receive on a regular basis.  We don't like to brag, but... :-)

  • Jerry, Dave,
    Customer could not be happier with the delivery and quality/count/packing. I think we have a new customer for life...

  • We got the envelopes today and they look GREAT! Thank you for an excellent job, and for being so easy to work with!

  • Hello Jerry,
    The entire experience was very pleasurable. I was able to find what I needed, and the envelopes came out the way it was envisioned. the contact throughout the entire process was great and answered promptly and clearly. I am glad I was able to find your company while searching the web.

  • ...One last thing, I have left (company) and I am completely out of the business at this time. I just want to thank you and Karen and Jerry and the entire team at Elite for truly exceptional service during our time together. I NEVER, ever had a problem with your service, your products, your people or anything with Elite. I love small business... I also want you to know that I will always be a positive referral for Elite Envelope. Elite Envelope always did well by (company).

  • Thank you Jerry, job was very well received. Your rep was truly helpful and on top of the situation which as usual in our little niche was a rush request.

  • Hello Dave and Tracie,
    I wanted to let you know what a terrific customer service experience it's been from start to finish. Whoever answers your phones was so friendly-a cheerful voice at the end of the phone on a Monday morning is always a good thing. I spoke with Karen a couple of times as well to check in/make sure we were on schedule for today and she was great. And then your delivery man - I should have asked his name this time - he's always terrific. He brought up and unloaded some boxes here and then followed me over to the storage unit where he did the same there. I'd asked our bookkeeper for a tip to give him but he wouldn't accept it. Working in a business that's about customer service makes me appreciate even more when it's above the realm of what seems the norm and this was head and shoulders above that.

  • Hi Tracie,
    I just wanted to write and let you know I am thrilled with the envelopes I received last week. The printing is perfect and the envelope is of good quality. I am so glad I can kiss my rubber stamp goodbye. Thanks for a job well done.

  • I have to tell you, our envelopes were just delivered by the friendliest, hardworking and most pleasant gentleman I have ever been in contact with since I have ordering product (at least 10 years). Dave could not have been any nicer. It surely makes my job easier and speaks volumes for your company. Well done!!!

  • Thank you Elaine,
    I can tell you, it is service like what you have just provided me with that will keep us sending the orders to Elite. You have been very helpful and it is much appreciated.

  • Hi Tracie,
    I'll follow up with the credit card info tomorrow. Thank you very much for your responsiveness. It's like a breath of fresh air!

  • Just wanted to say thank you for the job you did for the SSCA envelopes. Not sure who delivered them but the customer was so happy he delivered them to the second floor and put away for her. This is very important to this customer and yes, she liked the envelopes.

  • You guys just did a 24 hour conversion for us on some envelopes to get us out of a jam, and I just wanted to say thanks for helping us out. I really appreciate it!

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